I have just spent a happy 30 mins on the phone to my mum, trying to get her TV sorted following your engineering works on 10th April 2013. She had lost all BBC channels from Freeview and thought that the TV was broken, or the aerial was broken!! Why can't you do what they seem to do in the South West and put a message on the screen that tells people to re-tune their TV/Freeview box? Problem now sorted but she was very confused and not sure what was going on with the channels. Please remember not everyone is as technically minded as you!!
Friday 12 April 2013 11:30AM
I have just spent a happy 30 mins on the phone to my mum, trying to get her TV sorted following your engineering works on 10th April 2013. She had lost all BBC channels from Freeview and thought that the TV was broken, or the aerial was broken!! Why can't you do what they seem to do in the South West and put a message on the screen that tells people to re-tune their TV/Freeview box? Problem now sorted but she was very confused and not sure what was going on with the channels. Please remember not everyone is as technically minded as you!!