My Sky box has a "no signal message" - what do I do?
Brian Butterworth published on UK Free TV If you are getting the message "no signal" this would indicate that there is a problem with the signal from your dish into your box. Even without a card inserted into a Sky Digibox, if there is a signal, you will always get Sky Guide and the free channels.
Try powering off your box, remove the card, check carefully the cables, especially the connection to the dish, reapply the power and then when asked to insert your card you should then be able to see (for example) Sky News on 501 and the BBC News channel on 503.
Once you can see any channel, reinsert your card. This should, after about one minute, give you the channels you expect, such as 103, 104 and 105.
There are three ways you can attempt to reset your box. Please see
What can my do when my Sky Digibox says 'No Signal' ?.
If you continue to get "No signal", you dish may have been misaligned, or there may be a fault with the cables and connectors, or a problem with the Digibox. You can see the signal strength by pressing SERVICES, then 4-SYSTEM SETUP and 6-SIGNAL STRENGTH.
4:58 PM
Main TV shows no signal, followed all the suggestions, still no signal. The second TV is perfect, no problems, so aerial must be okay.
Removed card and reinserted. Pulled al;ll leads and reinserted. This did happen to second TV last wqeek, by pulling all leads and reinserting this worked, not this time however.
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5:08 PM
My Sky+HD box ceased responding last Thursday. It does not even respond to power on/off switch. I NEED THE INSTALLATION ENGINEER WHO SET IT UP PDQ. Please don't say it can't be done. You're supposed to make us believe in better. At the moment I cannot even believe in acceptable.
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5:10 PM
How soon can you get an engineer to repair/replacethe Sky+HD box?
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5:12 PM
As at present dealing with Sky is turning into a nightmare. If I do not get swift action, I will instruct my bank to cease all payments to SKY, and then look forward to seeing you in court.
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5:14 PM
Please get off your posteriors and DELIVER A SERVICE. I am paying you after all. No further comment.
Dipak Nandy
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5:19 PM
Dipak Nandy: this site has nothing to do with sky it only gives very good advice you will need to deal with sky if your system is still under warranty
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5:30 PM
G.B.Perry: As you are referring to an "aerial" as well as a card, then is your problem associated with a Sky satellite box or a Freeview top up box?
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7:49 PM
why is everything fine until i try to record a programme and then i get the no signal notice, this only happens when recording, i can usually only watch the programme that is recording which is a bit pointless
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8:02 PM
jan: You failed to mention what device you are referring to, i.e: Freeview, Freesat or a Sky box, but if you are referring to the latter two then this is most likely because there is a fault on the LNB2 input, you can check this by swapping the two LNB inputs over because if it is faulty then the "no signal" warning will be there all the time.
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