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What can I do when my Sky Digibox says 'No Signal' or 'Technical fau

What can I do when my Sky Digibox says 'No Signal' or 'Technical fault'?

What can I do when my Sky Digibox says 'No Signal' or &
published on UK Free TV

How to Reset a Sky Digibox when 'No Signal' appears.

Reset method 1 - Delete and Rescan

  1. Turn the power off at the mains socket. Either do this by pulling the plug from the socket, or using a power switch if there is one.

  2. Remove the viewing card from the machine. Using a dry cloth or kitchen roll, clean the gold connector on the reverse of the card. Do not use any cleaning products.

  3. Check cables and connectors are in good order.
  4. Wait for at least 30 seconds.
  5. With the card still out of the machine, plug the Digibox back into the mains.
  6. Ignore all the messages, and wait for around a minute.
  7. Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
  8. Insert viewing card, wait a few seconds.
  9. Check 104 for Channel 4 and 105 for five.


Reset Method 2 - Reset the LNB

If the above method does not work, the LNB may have a fault.
  1. Press the [SERVICES] button and then press [4] [0] [1] then [SELECT]

    On Sky HD, press the [SERVICES] button and then press [0] [0] [1] then [SELECT]

    Press the buttons in the sequence above exactly - do not atttempt to use [UP] or [DOWN]. Note that when you press the second 0 and 1 nothing happens on the screen until you press the final [SELECT]. This is a "hidden menu".



  2. Then press [1] to go to the RF output menu.
  3. Press [DOWN] three times to highlight the line 22Khz Command and then press [RIGHT] to change the value to [OFF].
  4. Press [DOWN] and [SELECT] to select Save New Settings.
  5. Press [SKY].
  6. Again press [SERVICES], [4], [0], [1], [SELECT]; then [1] again for the LNB Menu. (SERVICES 0 0 1 SELECT for Sky HD).
  7. Now press the [RED] button (reset all settings), then [DOWN] until you can select Save New Settings again.
  8. Press [SKY].


Reset Method 3 - Upgrade the system software

If there are still problems:

  1. Turn the Digibox off at the mains again and remove the viewing card.
  2. Whilst holding down the BACKUP key on the Digibox - NOT ON THE REMOTE - turn the mains power on.
  3. Keep hold of BACKUP until the screen displays a "UPGRADING SYSTEM SOFTWARE" message – this will be white text on a black screen. On some boxes this can appear as a half screen.

  4. Wait 10 to 20 minutes for the software to download and install. The box will restart when the process is complete.
  5. Ignore all the messages, and wait for around a minute.
  6. Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
  7. Insert viewing card, wait a few seconds.
  8. Check 104 for Channel 4 and 105 for five.


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Comments
Monday, 6 June 2016
N
Natasha
9:46 AM

Hi all my TVs aren't working since last night in the Beverley area, there's been a post on Facebook and a lot of people's freeview isn't working in the same area. They keep coming on and going off again saying no signal.

link to this comment
Natasha's 5 posts GB
Natasha's: mapN's Freeview map terrainN's terrain plot wavesN's frequency data wifiN's R&TI Service businessN's digitaluk trade radioN's DAB coverage
R
Richard Cooper
sentiment_satisfiedGold

10:13 AM
Norwich

Natasha: Hi Natasha. Sorry to hear you are having Freeview issues, but the good thing is that it's not only you! If you know other people in your area are having difficulties too, the chances are that it's not down to your setup. I have just checked transmitter engineering and works, and apparently there are no reported problems at either Bilsdale West Moor nor Belmont, one of which I take it you are using. If I were you, I would check around with neighbours again this morning to ascertain whether their Freeview reception has come back. I not, you are entitled to contact individual programme providers of programmes you can't get, to inform them of your issues. Hope this helps, Richard in Norwich, Monday 6th. June at 10:15 a.m.

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Richard Cooper's 462 posts GB
N
Natasha
10:35 AM

Richard Cooper: Richard Cooper: There's over 40+ people in my area in Beverley that have all said on Facebook their TVs aren't working. There seems to be some confusion as someone else from Beverley who posted on this website also said the same thing and got a reply off someone else who said its to do with high pressure!

link to this comment
Natasha's 5 posts GB
Natasha's: mapN's Freeview map terrainN's terrain plot wavesN's frequency data wifiN's R&TI Service businessN's digitaluk trade radioN's DAB coverage
E
Ed
10:55 AM

Natasha: Hi Natasha - All

The widespread intermittent loss of digital signals certainly does point to the cause being due to the propagation conditions caused by the high pressure over the UK at the moment.
On Analogue TV we would have seen line and patterns and even TV pictures from the continent. With Digital signals interfering signals can cause pixelation and total loss of signal.

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Ed's 2 posts GB
N
Natasha
10:59 AM

Ed: how do I delete my posts off here please?

link to this comment
Natasha's 5 posts GB
R
Richard Cooper
sentiment_satisfiedGold

11:10 AM
Norwich

Natasha: To leave ukfree.tv membership, you need to click on the envelope icon along the UKFREE.TV Help! coloured bar near the top of your browser window and this will give you the 'leave' option. I wonder if you'll remain or 'leave' the EU in two and a half weeks' time! Richard, Norwich.

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Richard Cooper's 462 posts GB
N
Natasha
11:13 AM

Richard Cooper: will that also delete my comments?

link to this comment
Natasha's 5 posts GB
R
Richard Cooper
sentiment_satisfiedGold

11:21 AM
Norwich

Natasha: Hi Natasha. I'm not sure why you would want to delete your comments. Can you enlighten me? Thank you.

link to this comment
Richard Cooper's 462 posts GB
N
Natasha
12:01 PM

Richard Cooper: I just wanted to delete them. And my problem is sorted now so there is no need for my comments to be on here!

link to this comment
Natasha's 5 posts GB
R
Richard Cooper
sentiment_satisfiedGold

12:30 PM
Norwich

Natasha: I am not sure how you could delete a comment on ukfree.tv once you have posted one. You would need to ask Brian Butterworth, 'Briantist', who is the owner of the ukfree.tv website! Sorry, I can't be of any more help on deleting posts! Richard Cooper, Norwich. PS I am glad your problem is sorted!

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Richard Cooper's 462 posts GB
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