menuMENU    UK Free TV logo Archive (2002-)



Click to see updates

Mendip transmitter - January 11th retune required

If you use the Mendip transmitter (but not the relays) for your digital television reception, you will need to retune - again - on January 11th.

If you use the Mendip transmitter (but not the relays) for your
published on UK Free TV

At the moment, viewers using the Mendip transmitter are unable to subscribe to Sky Sports 1 and 2 via BT Vision and/or Top Up TV - see BT Vision, TUTV, Sky Sports 1+2 and the Mendip transmitter -

To deal with this, on 11th January 2011, Multiplex D will change from being broadcast on C59+ in 16QAM mode, and switch to be the "normal" Arqiva B multiplex (10kW ERP) on C67 in 64QAM mode.

It will stay there until it moves to C52 on 28 September 2011. This date also sees Multiplex COM4/SDN move from C62+ to C48 and COM5/ARQA move from C56+ to C56.

In summary - if you use Mendip - even if you don't use Sky Sports, you must retune again on 11th January 2011.

When you retune - use a "first time installation" or do this - My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

Note: This event is not part of the digital switchover process, and is not being managed by Digital UK, but by Arqiva and ITV.

If you have any questions, please call ITV on 0844 881 4150.

Help with TV/radio stations?
BBC Three Linear channel re-opens1
Will car radios have to be replaced?2
Will UKTV History and FTN eventually be available on fSfS or Freesat? They are 3
Could u please explain why there are no subtitles on most of your films terresti4
Can I pay as you go for British Europsort on my digital tv without subscribing?5
In this section
The lower the channel number in the guide, the more viewers it gets ... Right?1
New Freeview and Freesat channel TruTV to start soon2
Why does BBC Worldwide not make more profit for the Licence Fee payer?3
How do the new ITV local news regions compare with the BBC?4
A short history of Border TV5
Want more local news? ITV is going to provide it6

Wednesday, 19 January 2011
David Spencer
12:27 PM

Please Help!! Mendip Transmitter Problems.
I re-tuned on 18th January and retrieved ITV4,FILM4 & YESTERDAY Channels on the old TV with a separate digibox.
However with my Sony TV with the inbuilt Freeview Box I cannot retrieve these channels.
I have followed the advice of disconnecting the vhs recorder and Virgin Box,resetting the TV, disconnecting the aerial retune and then retuning with aerial inserted on six occassions and still no success.
We have a new digital aerial with a power booster and had no problems until the 11th January retune.
Nextdoor neighbour has had no problems at all with his Sony TV and same aerial installed by same installer.
Please help.

link to this comment
David Spencer's 5 posts GB
David Spencer
1:06 PM

Briantist: Sorry I do not understand.
Please guide me; how do I put -My Freeview Box has no EPG etc on my TV?
Thank you for your help.

link to this comment
David Spencer's 5 posts GB

1:14 PM

David Spencer: Follow the instructions on the linked page, but pull the aerial out of the TV, not the box (as you don't have one).

link to this comment
Briantist's 38,844 posts GB
David Spencer
2:14 PM

Followed your recommendations; after retuning without the aerial in showing no channels located, inserted the aerial and retuned again, received Welsh Channels but still no Multiplex D channels.
Retuned again to obtain English Channels, but still no Multiplex D Channels.
I want to switch from Virgin.
Is there anything else I can do to get these?
Many thanks.

link to this comment
David Spencer's 5 posts GB

2:19 PM

David Spencer: Probably just wait for 28 September 2011 now.

link to this comment
Briantist's 38,844 posts GB
2:45 PM


When we moved into our house over 4 years ago there was already a sattelite dish attached. We assumed this was a Sky dish (we never subscrbed) and recently I bought a Feesat Humax receiver.

However the receiver did not detect any channels and I then removed the dish and set it up in the garden using a clothes line but still no channel detection. I have even bought a cheap sattelite finder and still nothing.

Could there be something wrong with the dish?

Thanks in advance?

link to this comment
Carlos's 3 posts GB

3:41 PM

Carlos: I would suspect that the dish is not aligned correctly, or that the LNB package has failed.

link to this comment
Briantist's 38,844 posts GB
9:18 PM

Following Brian's comments (Friday 14 January 2011 4:53PM) I emailed Arqiva with the following message:

"I am interested in hearing what steps you took to inform all users of the Mendip transmitter of the changes that took place on 11 Jan 2011.

I have found the following pdf on your website:….pdf

What was the distribution for this release?"

I got the following message back on Sunday 16 Jan:

"Dear Mr Morrow

We sent the press release to all local media in the West region, we placed display ads in three key regional papers, and sent a mailshot to a over 100 dealers and aerial installers. In addition Freeview ane Digital UK put information on their websites. I'm not sure what else we could have done.

In normal circumstances Arqiva has no remit to liaise with viewers but this case we felt obliged as neither DUK nor Freeview thought it their place to take the lead.

I hope this answers your question.

Kind regards

Bruce Randall
Corporate PR Manager

This reinforces the impression that no-one saw it as their responsibility to keep the public informed. Very frustrating. (BA116PE)

link to this comment
Terry's 4 posts GB
Thursday, 20 January 2011
12:01 AM

Based on everyone's comments about recent retuning regaining the lost channels, I did one today (without unplugging anything) and jumped from 77 digital channels found to 102 channels. All of the channels are back PLUS Sky Sports 1 & 2.
It does make you wonder if someone cocked up though.......... and it has been put right all of a sudden.

link to this comment
ChurchCrawler's 7 posts GB
Select more comments

Your comment please
Please post a question, answer or commentUK Free TV is here to help people. If you are rude or disrespectful all of your posts will be deleted and you will be banned.

Privacy policy: UK Free Privacy policy.